Unsubscribe and suppress contacts in Shopify

Stop sending content your Shopify customers and subscribers.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Unsubscribe with Shopify

You can unsubscribe a contact in Shopify from the Shopify admin by editing their Email Marketing status.

Learn more in the Shopify article Email subscriber list management.

After you unsubscribe a contact in the Shopify admin, when the next sync happens, we add all newly subscribed contacts to your lists and remove any unsubscribed ones.

Two-way sync

If you're using two-way sync, then unsubscribes can happen both ways. When you unsubscribe or subscribe a Shopify contact in Dotdigital, then the contact's accepts_marketing status is updated with the next sync.

Contacts are only removed from the subscribers’ list

Unsubscribing contacts in Shopify only removes the contact from the Subscribers list and doesn't add them to the Dotdigital suppression list. For this reason, the unsubscribed contact's details might remain in Dotdigital.

To avoid accidentally sending to an unsubscribed contact, only send campaigns to Shopify contacts using the Subscribers list.

Learn more about which lists contacts are added to in Choose lists for Shopify customers and subscribers.

Unsubscribe from Dotdigital

There are various ways to unsubscribe or suppress a contact in Dotdigital:

  • The contact unsubscribes from within a campaign.

  • The contact's email address has previously hard bounced.

  • You add the contact's email address manually to the suppression list.
    Learn how in Suppress a contact.

  • You add the contact's domain manually to the suppression list.
    Learn how in Suppressed contacts and domains.

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