By Gareth and 1 other2 authors6 articles
Merging SMS and Email contacts into unified contactsIf you've been using both SMS and Email with Dotdigital, then your contacts will be separated by channel.
Scenario 1: SMS and email contacts using broadcast SMS campaigns and SMS in automationsFor accounts that both send broadcast SMS campaigns and use SMS in automations.
Scenario 2: SMS and email contacts using SMS campaigns but not SMS automationsFor accounts that use SMS and email, and send broadcast SMS campaigns, but do not use SMS in automations.
Scenario 3: Sending to email contacts, while collecting SMS data outside of DotdigitalFor accounts that exclusively send emails and collect mobile numbers outside Dotdigital, with the idea of using them in the future.
Scenario 4: Using send SMS action node in live programsIf you're using the Send SMS action node in any live programs, you must replace these nodes with new SMS campaign actions.
Transfer mobile numbers from a custom data field to the Mobile number fieldTransfer mobile numbers that you have stored for your contacts in a custom data field to the system Mobile number field.