Standard vs premium messaging

Channels included in contracted allowances, and those billable separately.

Laura Russell avatar
Written by Laura Russell
Updated over a week ago

Dotdigital offers a range of ways to reach your customers. Some of these are built into your contracted allowances, while others can be used on a pay-as-you-go basis or paid for through the premium messaging wallet.


Standard messages and premium messages

Standard messaging channels can have a sending allowance built into your account package.

Premium messaging channels are charged separately either on a pay-as-you-go basis or using funds you have added to your premium messaging wallet.

Inclusive messaging channels are included as part of the CXDP package.

To learn more about specific charges or allowances, contact your Customer Success representative.

Standard messaging

Premium messaging

Inclusive messaging

Email

SMS

Push notifications

WhatsApp

Messenger

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