Account settings and admin
Settings, teams, users, billing and payment details.
By Gareth and 1 other2 authors30 articles
Contact supportWe're here to help you get the most out of Dotdigital.
Install the Dotdigital Progressive web app (PWA)Get easy access and a smoother experience with our Progressive Web App (PWA).
Settings overviewTeam and user details and permissions, account usage levels and billing information, and platform and feature settings.
Manage your account settingsAccess and manage administrative tasks for your account.
Product activation informationActivate products and services you've added to your account.
Manage your user profileEdit your profile details, preferences and security details.
Buy upgrades and add-ons for your accountAccount upgrades and add-ons can be purchased from a single location, giving you easy access to all optional features available.
Change the account owner email addressThe account owner has overall admin rights on the account.
Change your passwordUpdate your password through your user profile.
Secure your account with two-factor authenticationAn extra layer of security used to make sure that anyone trying to access your account is who they say they are.
Supported browsers for using DotdigitalDotdigital works on all modern browsers. Older browsers may offer less support.
Use the recycle binRecover or permanently remove data.
Global Service Level Agreement for DotdigitalTechnology service availability, support management and product release communication channels.
Expiration and renewal of purchased domainsKnowing the expiration date of your domain is particularly important if you want to renew and maintain your domain.
IP addresses used by DotdigitalIP ranges to safelist to ensure all services are allowed through filtering and your account works correctly.
Password rotationOur password rotation feature forces users to change their Dotdigital password every 90 days.
Switch between Dotdigital and Fresh Relevance accountsFor users of both platforms, easily switch between accounts without breaking your workflow.
Manage your teamManage users, accounts, and shared templates.
Add a userGive admin-level permissions or lock a user down to only the platform areas and tasks required for their role.
Restrict and grant user access permissionsUsers in your account can be granted different permissions based on their specific roles within your organisation.
Unlock, disable or delete a userUnlock a colleague’s user account, or remove access to your account by disabling or permanently deleting a user.
How users of different permissions see Single customer view dataYour users' permissions dictate what content they can see on the Single customer view.
Understand contact-based billingIf you exceed a contracted allowance, you're billed overages per contact, message, or Insight record.
Standard vs premium messagingChannels included in contracted allowances, and those billable separately.
Your billing detailsSet up and edit your company information, billing address, payment methods, and billing contacts.
Who receives a copy of my invoice?Depending on your settings, various people might receive a copy of your invoice.
View and pay your invoicesPay your first, monthly, and one-off invoices using a credit card, debit card, or bank transfer.
Update a purchase order numberUpdate the purchase order number that we apply to your invoices to prevent any delays in processing.