Learn how to adjust the number of soft bounces allowed before a contact is suppressed.
You're able to set a threshold for the number of consecutive soft bounces allowed for a contact before they become suppressed in your account.
A lower number helps protect your sending reputation; a higher number helps to avoid suppressing contacts who are legitimate but having a short-term issue with their email address.
Adjusting the soft bounce setting
- Go to Contacts > Suppressed contacts.
- Select the Bounce settings tab.
- Either use the slider or enter a number from 1-20 into the Soft bounces allowed before suppression field.
The default setting is 20.
- Select SAVE SETTINGS.