Adjusting soft bounce settings

Learn how to adjust the number of soft bounces allowed before a contact is suppressed.


You're able to set a threshold for the number of consecutive soft bounces allowed for a contact before they become suppressed in your account. 

A lower number helps protect your sending reputation; a higher number helps to avoid suppressing contacts who are legitimate but having a short-term issue with their email address.

Adjusting the soft bounce setting

  1. Go to Contacts > Suppressed contacts.
  2. Select the Bounce settings tab.
  3. Either use the slider or enter a number from 1-20 into the Soft bounces allowed before suppression field.
    The default setting is 20.
  4. Select SAVE SETTINGS.

See also

Did you find this article helpful?

Can we help?

Thanks for using Dotdigital. If you need more help or support, then contact our support team.