Adjusting soft bounce settings

Learn how to adjust the number of soft bounces allowed before a contact is suppressed.

Overview

You're able to set a threshold for the number of consecutive soft bounces allowed for a contact before they become suppressed in your account. 

A lower number helps protect your sending reputation; a higher number helps to avoid suppressing contacts who are legitimate but having a short-term issue with their email address.

Adjusting the soft bounce setting

  1. Go to Contacts > Suppressed contacts.
  2. Select the Bounce settings tab.
  3. Either use the slider or enter a number from 1-20 into the Soft bounces allowed before suppression field.
    The default setting is 20.
    suppressed-bounce-settings.PNG
  4. Select SAVE SETTINGS.

See also

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