Adjusting soft bounce settings

Overview

You're able to set a threshold for the number of consecutive soft bounces allowed for a contact before they become suppressed in your account. 

A lower number helps protect your sending reputation; a higher number helps to avoid suppressing contacts who are only bouncing temporarily.

Adjusting the soft bounce setting

  1. Go to Contacts > Suppressed contacts. 
  2. Select the Bounce settings tab.

    C_suppressed_contacts_bounce_settings_tab.png
  3. Either use the slider or enter a number from 1-20 to select your setting (the default setting is 20). 

    C_bounce_settings_tab.png
  4. Once you've set the number, select Save settings.
Read more about bounces and suppressions »
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