What if I forget my password?

How to login to your account if you don't know your password

If you've forgotten your password, you can reset it by following these steps: 

  1. Go to the login screen.
  2. Click the 'Forgotten your password? Reset it via email' link under the 'Password' box.

    FAQ_reset_password_link.png
  3. Enter the email address that you normally use to log in with. This will send an email to that address.

    FAQ_password_reset.png
  4. Click the link for the new password request email. If you don't initially see the email, you might just want to check your junk folder, in case it's been put in there.
  5. Enter your email address again and enter a new password, followed by confirming that password.

    FAQ_reset_your_password.png
  6. Click Update, and then login using your newly reset password.
Did you find this article helpful?

Can we help?

Thanks for using Engagement Cloud. If you need more help or support, then contact our support team.