All accounts have one account owner and zero or more users. It’s possible to change the owner of an account if, for example, the previous account owner has left your organisation.
Before you start
Things you need to know:
The email address that you want to use as the new account owner must already exist as a user on the account.
If you need to create a new user, check out Add a user.The email address that you want to use as the new account owner must not be a user on any other accounts.
As account owner of a parent (top level) account, you'll be able to access any child (secondary level) accounts in your account structure by default.The ownership of an account can only be changed by the current account owner or a user with the Can manage account permission enabled.
Learn more in Restrict and grant user access permissions.After you change the account owner, the previous owner of the account no longer has admin rights. They do still exist as a user unless you also delete the user.
Transfer account ownership
You can only transfer account ownership to an existing user. How you transfer ownership depends on the level of account you are working in:
For top level accounts
Expand the User menu and select Settings.
Go to Users and Teams > Accounts.
Select the check box next to the account you'd like to change the ownership of.
Expand the More actions drop-down menu and select Change account owner.
Under Transfer account ownership, expand the Transferring to drop-down menu and choose the user you want to transfer ownership to.
Enter your password.
Select TRANSFER OWNERSHIP NOW.
Both you and the new account owner are sent an email to confirm the changes.
For secondary level accounts
Expand the User menu and select Settings > Manage users.
Select the check box next to the user you'd like to transfer ownership to.
Expand the More actions drop-down menu and select Make account holder.
Under Transfer account ownership, enter your password.
Select Transfer ownership now.
Both you and the new account owner are sent an email to confirm the changes.
The current account owner is unavailable
If you need to change the account owner and
you no longer have access to the current account owner's log in – for example, if they've left your organisation
there are no users on the account with the Can manage account permission enabled
then we advise speaking to your IT team about accessing the mailbox of the current account holder (if it's still active), or by adding the current account owner’s email address as a secondary SMTP address to another active account. In doing this, you can follow the steps below to gain access to the current account owner log in:
Request a password reset email. To do this, select Forgotten password? on the login page.
Enter the account owner's email address
Select Continue.
We then send the password reset email to the account owner's inbox, which you need to be able to access through one of the above mentioned methods. Use the link in the email to reset the password for the account owner email address.