All accounts have one account owner and zero or more users. It’s possible to change the owner of an account if, for example, the previous account owner has left your organisation.
Before you start
Things you need to know:
The email address that you want to use as the new account owner must already exist as a user on the account.
The email address that you want to use as the new account owner must not be a user on any other accounts.
You must be the current account owner or have the Can manage account permission enabled.
Transfer account ownership
You can only transfer account ownership to a user who already exists on the account. The steps to transfer ownership depend on the account level:
For top level accounts
Expand the User menu and select Settings.
Go to Users and Teams > Accounts.
Select the checkbox next to the account you'd like to change the ownership of.
Expand the More actions drop-down menu and select Change account owner.
Under Transfer account ownership, expand the Transferring to drop-down menu and choose the user you want to transfer ownership to.
Enter your password.
Select TRANSFER OWNERSHIP NOW.
You and the new account owner both receive a confirmation email.
For secondary level accounts
Expand the User menu and select Settings > Manage users.
Select the checkbox next to the user you'd like to transfer ownership to.
Expand the More actions drop-down menu and select Make account holder.
Under Transfer account ownership, enter your password.
Select Transfer ownership now.
You and the new account owner both receive a confirmation email.
Troubleshoot
The current account owner is unavailable
If you need to change the account owner but can’t access the current owner’s account:
You no longer have access to the current account owner’s login, and
No users on the account have the Can manage account permission enabled
Contact your IT team to arrange access to the current account owner’s mailbox, if it’s still active, or to add their email address as a secondary SMTP address to another active account.
Once you have access, follow these steps to sign in as the current account owner:
Select Forgotten password? on the login page.
Enter the account owner’s email address.
Select Continue.
Access the password reset email sent to the account owner’s inbox using one of the methods described above.
Use the link in the email to reset the password.
Sign in as the current account owner and transfer account ownership.
Further details
After you change the account owner:
The previous account owner no longer has admin rights on the account.
The previous account owner remains a user on the account unless you also delete the user.
The new account owner:
Must already exist as a user on the account.
Learn more in Add a user..Must not be a user on any other Dotdigital accounts.
Only the current account owner or users with the Can manage account permission can change account ownership.
Learn more in Restrict and grant user access permissions.