A deactivated program is one that was previously active but has since been deactivated. It no longer enrolls contacts, performs actions, or sends messages.
You can edit deactivated programs and remove contacts from nodes.
To view and edit a deactivated program, go to Automation > Programs.
Before you start
Things you need to know:
Deactivated programs don't enroll new contacts or send messages, but you can still edit them.
You can remove contacts from a delay node only, as this is the only node where contacts can be deliberately held.
Remove contacts from a node
There are several reasons you might want to remove contacts from a node. For example, you may no longer want these contacts to proceed to the next step because it's no longer relevant, or your program has an error that might send unwanted campaigns to these contacts.
Node types for removing contacts
You can remove contacts from a delay node only, as this is the only node where contacts can be deliberately held.
To remove contacts currently at a node:
When editing your program, select the contacts icon in the bottom right of the node to access its Contacts panel.
Expand the Explore contacts drop-down menu and select X contacts currently at this node.
You're asked to confirm your decision. After confirming, all contacts at the node are removed from the program once you reactivate it.
Why remove contacts from a node?
There may be a number of reasons why you'd want to remove contacts from a node. It could be that you no longer want these contacts to proceed to the next particular step of your program because that step is no longer relevant, or your program has a mistake in it that might result in these contacts being sent campaigns you don't want them to receive.
Edit a deactivated program
In a deactivated program, you can change the following settings:
For a program's overall structure
Add new nodes
Delete existing nodes
Re-route your program's steps
Swap the Yes/No branches of a program decision.
For an individual node:
Change the data field a program uses to trigger and start
Change the number of days before or after the date field a program uses to trigger and start
Change the time or duration of a delay step
Change the campaign a program sends
Change the rule for a decision in a program.
Top tip
An alternative way to edit a program is to create a new program using the Copy function and then edit it from the draft state.
Copy a deactivated program
To copy a deactivated program:
Go to Automation > Programs.
Select the Copy icon for the program you want to copy.
This creates an editable draft version of the program. It's particularly useful when you want to create a brand-new program based on a similar structure, so you don't have to recreate it from scratch.
Delete a deactivated program
To delete a deactivated program, select the cross icon under Delete.
Reactivate a deactivated program
To reactivate a deactivated program:
In the program builder, select ACTIVATE on the toolbar.
The program must be saved and have no validation errors.
If the program has enrolled any contacts while active, you can also disable or resume enrollments from the UTILITIES menu.
Reactivate and resume enrollments
The program enrolls contacts once more and sends messages or performs any other action you've configured.
Reactivate without resuming enrollments
The program continues performing configured actions for enrolled contacts, but no new contacts are enrolled.