Transactional email: Getting started - Magento 2

Transactional email needs to be enabled

To be able to use transactional emails in the connector, you'll firstly need to ask your Dotdigital account manager to enable Dotdigital's transactional email service within your account.


With the Dotdigital for Magento connector, you can make use of Dotdigital's transactional emails to send, manage and track all of your transactional emails. By doing this, you'll be benefiting from Dotdigital's high deliverability rates, reporting tools, and analytic tools.

Using Dotdigital's transactional email

The Magento integration uses the simple sending method of SMTP and is purely a delivery mechanism for all the transactional emails you already have set up in Magento.

By using Dotdigital's transactional email service, you benefit from not only improved deliverability of your transactional emails but also greater visibility and insight into the sends, opens and clicks for these communications.

Setting up

After creating a transactional email user in Dotdigital, you'll need to add the email address ('Username' in the connector) and password to the connector's 'Transactional Emails' section in STORES > Configuration > Dotdigital.


Once happy, click Save Config and, provided all the details are correct, you'll be set up in the connector.

Before you start sending your transactional email, there are two more points to consider:

  • All transactional emails sent from Dotdigital must use a custom from address that's already been set up in your Dotdigital account. If the from address set up in Magento doesn't exist in Dotdigital then we'll alter the transactional email's from address to your account's default from address.
  • It's also important to have set the 'unknown mail forward' on the from addresses you use in Dotdigital to ensure that any replies to your transactional emails are forwarded on.
Did you find this article helpful?

Can we help?

Thanks for using Dotdigital. If you need more help or support, then contact our support team.