Currency conversion


If your business sells in multiple currencies, Engagement Cloud can convert your orders back to a base reporting currency. This is done using the appropriate historical conversion rates based on the date the order was made.

Setting your base currency

You can set your base currency in the Ecommerce area under the My store option.

Once you have set your currency, click the Refresh button so your dashboards display the recalculated exchange rates.

Ensuring your data is correct

To benefit from our currency conversion, your order should match the required order schema.

Specifically, your orders' Currency field must include a standard, three character currency code (see below for a list).

We support the following currencies:

Code Name Symbol
AED  United Arab Emirates Dirham د.
AUD Australia Dollar $
BRL Brazilian Real R$
CAD Canada Dollar $
CHF Swiss Franc CHF
CZK Czech Republic Koruna
DKK Denmark Krone kr
EGP  Egypt Pound
EUR Euro Member Countries
GBP United Kingdom Pound £
HKD Hong Kong Dollar $
HUF Hungary Forint Ft
IDR Indonesia Rupiah Rp
ILS Israel Shekel
INR Indian rupee
JPY Japan Yen ¥
KRW Korea (South) Won
MXN Mexico Peso $
MYR Malaysia Ringgit RM
NOK Norway Krone kr
NZD New Zealand Dollar $
PSO Philippines Peso
PKR Pakistan Rupee
PLN Poland Zloty
RUB Russia Ruble
SEK Sweden Krona kr
SGD Singapore Dollar $
THB Thailand Baht ฿
TWD Taiwan New Dollar NT$
USD United States Dollar $
VND  Viet Nam Dong
ZAR South Africa Rand R


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