Currency conversion

Using currency conversion

If your business sells in multiple currencies, Engagement Cloud can convert your orders back to a base reporting currency. This is done using the appropriate historical conversion rates based on the date the order was made.

Setting your base currency

You can set your base currency in the 'Ecommerce' area under the 'My store' option.

Once you have set your currency, click the Refresh button so your dashboards display the recalculated exchange rates.

Order data must be in the correct format

To benefit from our currency conversion, your order should match the required order schema.

Specifically, your orders' 'Currency' field must include a standard, three character currency code (see below for a list).

We support the following currencies:

  • GBP £
  • USD $
  • EUR €
  • RUB ₽
  • AUD $
  • BRL R$
  • CAD $
  • CZK Kč
  • DKK kr
  • HKD $
  • HUF Ft
  • ILS ₪
  • JPY ¥
  • MXN $
  • TWD NT$
  • NZD $
  • NOK kr
  • PHP ₱
  • PLN zł
  • SGD $
  • SEK kr
  • THB ฿
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