View replies to SMS campaigns

Learn where to view replies from your SMS campaigns and how to manage them. 

View replies to your SMS campaigns

Your SMS campaign might require your contacts to reply with a word or piece of information which opts them in or out of further communications.

To view your SMS replies, go to SMSReplies.

All replies are listed on the My replies page, displaying the contact's mobile number, the keyword they used to reply with (if applicable), the date the reply was received and the message received.

SMS_my_replies.jpg

To export an Excel file of your replies, expand the Export drop-down menu and select Export all.

If contacts opt-out

When a contact replies to opt-out of your communications, they get added to your suppressed contacts list and they are not sent any more SMS.

To view your suppressed contacts, go to Contacts > Suppressed contacts.

Please note - any phone numbers in this list also won't get sent to via the SMS program messaging channel.

SMS_suppressed_contacts.jpg

To export an Excel file of your suppressed contacts, click on Export to the left and then click on Export all.

No resubscribe option

You can't resubscribe a contact to SMS once they've opted out. However, a contact can text 'START' or 'UNSTOP' to resubscribe themselves. Please bear this in mind if, for instance, you're testing SMS with your own phone number.

See also

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