Learn to read and view the status of the inbound SMS messages received from your contacts.
Overview
If your SMS campaign needs your contacts to reply with a word or information to opt them in or out of a campaign, you can see these replies in the SMS inbound message inbox.
View the SMS inbox
To find your SMS inbox:
- Go to .
- Select Inbound messages.
Understanding the SMS inbox
All your inbound messages appear in the SMS inbox. In the SMS inbox, you can see all inbound message information:
-
From
The telephone number that the message came from. -
Date received
The data and time that you received the message. -
Keyword
Any keywords the sender included in the message. -
Message
The content of the message.
If the message is longer than the displayed content, hover over the message to show the full text.
-
Datafield 1
Any content inserted in the contact's profile for datafield 1.
Set the date range
Select date range at the top-right, and choose a time frame for the messages you want to see.
Add or remove information from the inbound message view
To add or remove information from the message inbox view:
- Select Display at the top-right.
- From Table display settings, select or clear the check boxes to add or remove information from the inbox display.
Available display items
- Select all
- From
- Date sent
- Keyword
- Datafield1
- Datafield2
- Datafield3
- Datafield4
Search by phone number
To search by phone number:
- Select the Search by number box at the top of the table.
- Enter the phone number you want to search for.
- On your keyboard, select Enter.
Export your SMS inbound messages
To export your SMS inbox:
- Go to .
- Select Inbound messages.
- Expand the Export drop-down menu and select Export all. The export CSV file downloads to your local computer.