20 May 2020 - Engagement Cloud release notes for 2020.2.4

What’s new

  • Chat agents can now send email signup forms to chat contacts.

Magento 2


  • We successfully completed all CPaaS portal changes so that Comapi isn’t mentioned anywhere.


  • We added a new tool tip that mentions how SMS message counts may vary by recipient and cost of send, if you add personalisation. 
  • Contact data fields no longer count towards your character limit.
  • You can now see how many personalised fields are in your SMS message before you send it.

Bug fixes and other improvements

  • Plus, we've made over 50 other bug fixes and improvements!
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