What's new
Chat
Start automatically and promptly requesting an email address in-chat with in-app email address request.
You can now verify a customer is exactly who they say they are with email address verification.
Email campaigns
Reviewing the performance of your campaigns is now easier than ever. The campaign comparison table lets you visually compare your campaigns' performance side-by-side.
Magento 2
You can now change product image sizes in Magento 2, so you can make your products look great on all devices.
Product recommendations
We've taken product recommendations to the next level:
You'll notice improved usability of the recommendation builder.
You can now create a product recommendation based on phases in the customer journey, or specifically to put on your website.
And we’re introducing the affinity score. A measure of how much a product fits the needs of a customer.
SMS
We’ve added a premium messaging wallet feature, so you can lock in better rates for your SMS and WhatsApp message sends.
Microsoft Dynamics
We've added some new Microsoft Dynamics servers and a new sync engine. If you're a Microsoft Dynamics user, you must add a new IP address to your allow list.
For Europe (region 1)
168.61.83.197For North America (region 2)
20.190.237.249For Asia Pacific (region 3)
104.210.65.149
To learn more, check out the full allow list.
When there are duplicate CRM contacts, email campaign sends and click report results are now always synced to the oldest linked contact, lead, or account.
Bug fixes and other improvements
We've made over 50 bug fixes and improvements!