On 1 September 2021, we released an upgrade for Engagement Cloud. Here's what's changed:
What's new ✨
- Analyse and view detailed and informative data about the contacts within your segments using segment analytics.
- We’ve added additional functionality to chat to help you and your agents:
- Check out all available chat features with chat feature tours.
- Make sure your chat widget is working correctly by checking the widget status.
- Preview your chat widget before it is active on your site.
- We’ve added more flexible options for setting your team out-of-hours.
- We improved browser and email notifications so you and your agents never miss a message.
- We’ve added the option to schedule optimised email sends.
- We’ve added a single location for purchasing upgrades and add-ons for your account.
- View your program data quickly and easily using the new program analytics feature.
- You can now choose which fields appear in your product recommendations and order them exactly how you want.
- We’ve added new tax options to the product recommendation block.
- You can now add a custom default tax rate for each of your catalogs.
- It’s now possible to integrate your account with Zoom Webinars.
- We’ve made some changes to transactional email, you can now:
- Add attachments.
- Send emails in batches.
- Add metadata values in an API call.
- We changed the position of the time zone picker when sending an SMS.
Bug fixes 🐛
We've made over 25 bug fixes and other improvements.