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Shopware 6
Subscribers and customers
Sync subscribers and customers to lists in Shopware 6
Sync subscribers and customers to lists in Shopware 6

Keep your contact lists up to date.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Once you've successfully installed the Shopware connector, you can start synchronising your existing subscribers and customers to Dotdigital lists.


Before you start

Things you need to know:

Only send campaigns to subscribers

Some of your customers might not have opted in to your marketing messages when they bought a product from your store.

To conform to international email spam laws and best email marketing practice, and to maintain a good sending reputation, make sure that you send campaigns only to the Store subscribers list. These are the contacts who have consented to receiving your email marketing campaigns.


Contacts settings

To access your subscriber and customer contact settings:

  1. In Dotdigital, go to Connect and select the Shopware tile under Installed integrations and extensions.

  2. Under Contacts, expand the Sync subscribers to drop-down menu and select the list you want to sync subscribers to.

    Who are subscribers?

    Subscribers are customers who opted in to receive your marketing emails either when they created an account or when they went through the checkout process in your store.

  3. If you also want to sync customers, expand the Sync customers to drop-down menu and select the list you want to sync customers to.

    Who are customers?
    Customers are the users that have an account in your store, and aren't opted into your marketing. We don't sync contacts that place orders as guests at the moment.

  4. Select SAVE.

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