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Understand contract allowances

Learn more about the features included in your service agreement.

Laura Russell avatar
Written by Laura Russell
Updated over 11 months ago

Depending on your account package, you might have a contracted allowance for:

  • contacts

  • Insight data

  • message sends

The fixed price, allowance, and overages (if applicable) appear on your monthly invoice. Overages are charged at the rate stated in your contract.

If you exceed a contracted allowance, you're billed overages per contact, message, or Insight data record.

Use the links below to learn more about each feature.


Contacts

Contacts are considered billable based on their subscription status and certain interactions with them during the relevant billing period.


Insight data

Some Insight data collections are non-billable, whereas other, custom collections may be chargeable in addition to your contracted allowances.

Learn more in Insight data overview.


Messaging

In Dotdigital, you have the option to use both standard and premium messaging. Some messaging types are included in your contracted allowances, while others use pay-as-you-go or the Premium messaging wallet.

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