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Send contacts a campaign or enrol them on a program when they join a list
Send contacts a campaign or enrol them on a program when they join a list

Automate welcome emails and program enrolments for new subscribers by setting up campaign join and program join actions.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Within each list in your account, you can configure actions that trigger when a contact joins:

  • Campaign join action

  • Program join action

These actions allow you to automatically send a welcome email or enroll contacts in a welcome program, creating a positive first impression and instant engagement with your new subscriber.

Before you start

Things you need to know:

  • You must have a triggered campaign or an active program in your account. Otherwise, no options are listed in the drop-down menus.

  • A join action is only triggered for single contact additions. Join actions are not triggered for bulk contact imports or bulk API calls.

Set up a join action

  1. Create a list, give it a unique name, and enter a description.
    ​If it's a public list, your contacts might see its name, so make sure it is understandable to your users.

  2. Go to Audience > Lists and select the Properties icon of the list.

    • Optional: For Campaign join action, select SELECT CAMPAIGN and choose a triggered campaign to send to contacts when they join the list.

    • Optional: For Program join action, select SELECT PROGRAM and choose a program to enrol contacts on when they join the list.

  3. Select SAVE.

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