Before you start
Things you need to know:
You must speak to your Customer success representative before using this feature.
If you're looking to verify your DNS records for self-hosting, check out the article Verify your DNS records for a Self-hosted From address.
1. Find and add DNS records to sending domain
Expand the User menu and select Settings.
Go to Email > From addresses.
Find the From address you want to verify, then select Verify to view the DNS records.
Records can take up to ten minutes before they’re visible.
Add the specified TXT record to your sending domain DNS.
2. Verify your DNS records
After updating your DNS settings, return to the verification page in Dotdigital and select VERIFY at the bottom of the page.
If you've added the record correctly, you return to your list of From addresses, and your From address status will become Active. This means it is ready to use in a campaign.
It can take up to 48 hours for DNS changes to appear and make verification possible.
Once you verify, we’ll continue to check your DNS and send you an email notification to the account owner and users with the Can manage account permission when the from address becomes active.
We were unable to find the TXT record in DNS
Expected TXT record is missing