Your From name, also known as your sender ID, is the name or number that appears on your contacts' mobile device when they receive an SMS message from your organisation.
You can create, edit, or delete alphanumeric From names directly in Dotdigital. If you've purchased another type of sender ID, such as a short code or virtual mobile number, you can set which one to use as the default.
Learn more in Understand From names and numbers.
Create an alphanumeric SMS From name
Alphanumeric From names must contain between 3 and 11 characters. They can be made up of letters, or a mixture of letters and numbers.
Alphanumeric From names can’t consist entirely of numbers.
Expand the User menu and go to Settings > SMS > SMS From names.
Select NEW FROM NAME.
Enter a new From name.
Select ADD FROM NAME.
There are some additional considerations for alphanumeric From names to send SMS in the UK.
Learn more in Restrictions for SMS Sender IDs in the UK.
Edit an alphanumeric From name
Expand the User menu and go to Settings > SMS > SMS From names.
Select the Edit icon for the From name you want to edit.
In the Edit From name popover, enter the From name you want to use.
Select SAVE.
Delete an alphanumeric From name
Expand the User menu and go to Settings > SMS > SMS From names.
Select the Delete icon for the From name you want to delete.
In the Confirm delete popover, select DELETE.
Change your default SMS From name
Any alphanumeric From names you've created, along with any inbound numbers you've purchased, appear under SMS From names. You can select which one to use as the default for sending SMS messages.
Expand the User menu and go to Settings > SMS > SMS From names.
Select the Default radio button for the From name that you want to set as the default.