Dotdigital

There are three main implementations of abandoned carts/abandoned checkout across the platform and our integrations.

A platform-only version (known as the <a href="https://support.dotdigital.com/en/articles/8199241">abandoned carts module</a>, for our non-Magento and non-Shopify users).

A native version for <a href="https://support.dotdigital.com/en/articles/8199241">Dotdigital for Adobe Commerce (Magento)</a>.

A <a href="https://support.dotdigital.com/en/articles/8199241">Shopify connector</a> version.

- A platform-only version (known as the <a href="https://support.dotdigital.com/en/articles/8199241">abandoned carts module</a>, for our non-Magento and non-Shopify users).
- A native version for <a href="https://support.dotdigital.com/en/articles/8199241">Dotdigital for Adobe Commerce (Magento)</a>.
- A <a href="https://support.dotdigital.com/en/articles/8199241">Shopify connector</a> version.

These are all separate versions, and <i>shouldn't</i> be used in combination with each other (unless documented, in the case of the Shopify connector) - otherwise you'll encounter problems.

The implementations are listed below, with links to their associated support articles. Only make use of the implementation that meets your needs.

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This is available to our non-Adobe Commerce and non-Shopify users who don't already use abandoned cart email functionality.

<a href="https://support.dotdigital.com/en/articles/8199244">Introducing the abandoned carts module</a>

<a href="https://support.dotdigital.com/en/articles/8199242">Abandoned cart implementation – an overview for marketeers</a>

<a href="https://support.dotdigital.com/en/articles/8199245">Setting up abandoned carts</a>

<a href="https://support.dotdigital.com/en/articles/8199252">JSON breakdown</a>

<a href="https://support.dotdigital.com/en/articles/8199243">Abandoned carts questionnaire guide</a>

<a href="https://support.dotdigital.com/en/articles/8199253">Abandoned carts - link to cart URL</a>

<a href="https://support.dotdigital.com/en/articles/8199254">Creating an abandoned cart email</a>

- <a href="https://support.dotdigital.com/en/articles/8199244">Introducing the abandoned carts module</a>
- <a href="https://support.dotdigital.com/en/articles/8199242">Abandoned cart implementation – an overview for marketeers</a>
- <a href="https://support.dotdigital.com/en/articles/8199245">Setting up abandoned carts</a>
- <a href="https://support.dotdigital.com/en/articles/8199252">JSON breakdown</a>
- <a href="https://support.dotdigital.com/en/articles/8199243">Abandoned carts questionnaire guide</a>
- <a href="https://support.dotdigital.com/en/articles/8199253">Abandoned carts - link to cart URL</a>
- <a href="https://support.dotdigital.com/en/articles/8199254">Creating an abandoned cart email</a>

<a href="https://support.dotdigital.com/en/articles/8198897">Adding abandoned cart details to your campaign</a>

- <a href="https://support.dotdigital.com/en/articles/8198897">Adding abandoned cart details to your campaign</a>

Dotdigital for Adobe Commerce (Magento 2)

If you're an Dotdigital for Adobe Commerce user, please use its native abandoned carts functionality.

<a href="https://support.dotdigital.com/en/articles/8199594">Abandoned cart: Getting started - Magento 2</a>

<a href="https://support.dotdigital.com/en/articles/8199597">Abandoned cart: Easy email capture - Magento 2</a>

<a href="https://support.dotdigital.com/en/articles/8199599">Abandoned cart: Link to cart - Magento 2</a>

- <a href="https://support.dotdigital.com/en/articles/8199594">Abandoned cart: Getting started - Magento 2</a>
- <a href="https://support.dotdigital.com/en/articles/8199597">Abandoned cart: Easy email capture - Magento 2</a>
- <a href="https://support.dotdigital.com/en/articles/8199599">Abandoned cart: Link to cart - Magento 2</a>

If you're using our Shopify connector, please use its native abandoned cart functionality.

<a href="https://support.dotdigital.com/en/articles/8199736">Shopify connector - Abandoned cart</a>

- <a href="https://support.dotdigital.com/en/articles/8199736">Shopify connector - Abandoned cart</a>

Don't mix and match

Abandoned carts module

Dotdigital for Adobe Commerce (Magento 2)

Shopify connector