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Read and reply to a chat session
Read and reply to a chat session

Connect with your visitors and give them the help and support they need.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Chat has been designed to be intuitive and easy to use. From the Chat interface, you can quickly read and reply to all of your customer chats.


Read and reply to chats

  1. On the chat interface, click the chat session you want to read – this opens the chat window.

  2. To reply, enter your message into the Type message box.

  3. Click Send.

That's it. Your website visitor sees your response in the chat widget on your website. All you have to do now is wait for them to reply.

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