Use Chat
By Gareth and 1 other2 authors13 articles
Manage your chat queueUse chat queue to manage and switch between your chat sessions.
Read and reply to a chat sessionConnect with your customers and site visitors and give them the help and support they need.
Transfer a chat to another agent or teamIf you've got a question that's better suited to another agent or team, you can transfer the chat session to them directly.
Chat quick repliesReply to users more quickly and efficiently with pre-written chat messages.
Complete chatsAfter solving your customer's request, it's time to mark your chat session as complete.
Turn on browser and email notifications for ChatStay informed about new chat messages that need your attention.
Set up your webchat widgetDesign your Chat widget using our customisation settings, ensuring it fits your brand and provides a great user experience.
Add your webchat widget to a websiteEmbed your webchat widget on your site by inserting the auto-generated code we provide you into your site's source code.
Add your Chat widget to a page or formCopy and paste the auto-generated code to your page's tracking code input box to make the webchat widget show on your website.
Webchat widget statusCheck your webchat widget is functioning on your site.
Manage your chat status and profile pictureManage your webchat identity by updating your profile picture and setting your chat status.
Chat widget auto translationsThe Chat widget automatically translates itself to let your customers interact in their chosen language.
In-chat email address requests for webchatUse the in-chat email address request to ask your customer for their email address at the start of their chat session.