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Map BigCommerce customer fields to Dotdigital contact data fields
Map BigCommerce customer fields to Dotdigital contact data fields

Ensure you're sharing all the contact data you need.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a year ago

Once you connect your BigCommerce store to Dotdigital, we automatically map some of your customer data to data fields in your Dotdigital account. But, if you want, you can also choose to sync additional customer information.


Before you start

Things you need to know:

New mappings

Mapping new data fields causes a full historical resync of all existing mapped customers. This process can take several hours depending on how many customers you have.


Customer data you can map to Dotdigital

This table lists all the BigCommerce customer fields you can map to your Dotdigital data fields.

Customer field

Data type

First name

Text

Last name

Text

Created date

Date

Company

Text

Phone

Text

Note

Text

Has account

Text

Customer group

Numeric

Customer group ID

Numeric

Billing address 1

Text

Billing address 2

Text

Billing phone

Text

Billing fax

Text

Billing city

Text

Billing postcode

Text

Billing state

Text

Billing region

Text

Billing country

Text

Billing company

Text

Shipping address 1

Text

Shipping address 2

Text

Shipping phone

Text

Shipping fax

Text

Shipping city

Text

Shipping postcode

Text

Shipping state

Text

Shipping region

Text


Map customer data to Dotdigital

  1. In Dotdigital, go to Connect and select the BigCommerce tile under Installed integrations and extensions.

  2. On the Dotdigital BigCommerce settings page, select the Field mapping tab.

    This tab shows you a list of all the data that you can import into Dotdigital. We automatically map Dotdigital's default contact data fields to their equivalent BigCommerce customer field for you.


    field-mapping.png

  3. Find the BigCommerce customer data you want to map, expand its data field drop-down menu, then choose the Dotdigital data field you want to map it to.

  4. Once you've mapped all the fields you need, select SAVE.

You can also do the same for your custom fields, which are mapped from your form fields in BigCommerce. Custom fields allow you to capture more customer data and allow you to bring this into your data fields in Dotdigital.

custom-fields.png

The below form field types can be mapped to these data field types in your field mapping area:

  • Check box

    Text

  • Date

    Date or text

  • Multi-line text

    Text

  • Numbers only

    Text or numeric

  • Password

    Text

  • Radio button

    Text or yes/no

  • Text field

    Text

  • Pick list

    Text or yes/no

    If you map a BigCommerce PICKLIST to a yes/no field in Dotdigital, it only works if the list of possible values are yes/no or true/false.


Field types

We don't check the data type for your custom fields. So, if, for example, you try to map a text field in BigCommerce to a date field in Dotdigital, it fails.

We add new fields as we find them from new or modified customers. For example, if you have a new form field in BigCommerce, it's only available to map after you sync a customer that has the same field.

It's up to you which BigCommerce customer fields that you wish to synchronise. Leave them unmapped if you don't want to sync that specific data to Dotdigital.

Select SAVE once you're happy with your mapping settings and begin syncing to these Dotdigital contact data fields.

If you no longer want to sync data from a BigCommerce customer field, you can simply deselect the mapping and select SAVE to update your mapping settings. The next time a sync runs, your BigCommerce data no longer syncs to this Dotdigital contact data field.

Custom From Address fields

We currently don't support Custom From Address fields.

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