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Synchronise catalog insight data in Magento Open Source and Adobe Commerce
Synchronise catalog insight data in Magento Open Source and Adobe Commerce

Map and synchronise your product catalog against your Dotdigital account.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

The connector allows you to map and synchronise your product catalog from your store to your Dotdigital account. With your product catalog synchronised, you can insert products into campaigns with ease by utilising the Products building block in EasyEditor or setting up Product Recommendations.

Before you start

Things you need to know:

Enable catalog sync

To enable catalog syncs:

  1. Go to Stores > Configuration > DOTDIGITAL > Sync Settings, and find the heading Sync.

  2. Expand the Catalog Enabled drop-down menu, and select Yes.

  3. Select Save Config.

List of synced catalog data

The catalog data that gets synced includes:


The database ID of the product.


The image path of the default image for the product.


The current stock levels of the product.


The websites the product is currently available on.


The name of the product.


The SKU of the product.


The current status of the product in your store.


The current visibility status of the product.


The current price of the product.


The current special price set on the product.


The current categories associated with the product.


The current URL the product can be viewed on.

Catalog Sync Settings

You can choose to sync only products of a certain visibility or product type rather than all products. This allows you to keep your catalog organised by excluding products that are no longer relevant on your site.

To sync products based on visibility or product type:

  1. Go to Stores > Configuration > DOTDIGITAL > Configuration.

  2. Under the heading Catalog Sync Settings, choose the Catalog Value, Product Visibility and Catalog Types that you want to sync.

  3. When finished, select Save Config.

Broken Product Images?

Try setting the Store Value to Store. This uses the store URL for the image path instead of the admin URL.


Catalog sync is enabled but nothing is displaying in Dotdigital

This could be for the following reasons:

Catalog data is marked as imported in the storefront but not showing in Dotdigital

Insight data can take several minutes to be imported and show in Dotdigital even after a sync is complete. Also ensure you don’t already have catalog data imported with matching ID's, such as from a staging site, as this key must be unique.

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