The connector allows you to map and synchronise customer review data to your Dotdigital contacts.
Before you start
Things you need to know:
To synchronise your customers' review information, you must have the Insight collection working in your account. Speak with your Customer Success representative to have this enabled for you.
Enable review data syncing
Go to System > Configuration > DOTDIGITAL > Sync Settings and find the heading Sync.
Expand the Review Enabled drop-down menu and select YES.
Select Save Config in the top right.
List of synced review data
The review data that gets synced includes:
Field name | Description |
id | The database ID of the review. |
customer_id | The customer ID the review is associated with. |
The email address of the customer the review is associated with. | |
product_name | The name of the product the customer left a review for. |
product_sku | The SKU of the product the customer left a review for. |
review_date | The date/time the review was left. |
website_name | The website the review was left on. |
store_name | The store name the review was left on. |
price_rating_score | The score the customer left for price. |
value_rating_score | The score the customer left for value. |
quality_rating_score | The score the customer left for quality. |
Troubleshooting
Review sync is enabled but nothing is displaying in Dotdigital
This could be for the following reasons:
You do not have valid API credentials or saved details.
OrderInsight is not enabled on your account.
Cron is not running on your site.
The importer is currently processing other imports and hasn't got to the review import yet.
The review data is marked as imported in the store but is not displaying in Dotdigital
Insight data can take several minutes to import and show in Dotdigital, even after a sync is complete. You might want to ensure you don't already have review data imported with matching IDs, such as from a staging site, as this key must be unique.