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Install NetSuite integration in Dotdigital
Install NetSuite integration in Dotdigital

Install NetSuite integration in Dotdigital and configure the settings.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated this week

Integrate your NetSuite account with Dotdigital to sync your customers, contacts, opt-in or opt-out status, product catalogs, and orders between the two platforms.


Before you start

Things you need to know:

⚠️ When initially setting up the integration you must complete the process in one go. Ensure you have read the guidance and are as prepared as possible to make sure you're able to complete the process.


Install NetSuite integration

  1. In Dotdigital, go to Connect.

  2. If you need to install the integration:

    1. Select Integrations.

    2. Select the CRM & CLM filter under Categories in the left side menu.

    3. Select ADD for Oracle NetSuite.

  3. If you have the NetSuite integration already installed:

    1. Select Oracle NetSuite.

    2. Select Settings.


Connect to NetSuite

Enter your NetSuite account details and authentication information to establish a connection.

  1. Select New authentication.
    If you have previously set up a connection, select NEXT.

  2. Enter your connection details:

    • Account ID
      To find it, in NetSuite, go to Setup > Company > Company Information, and copy it from the ACCOUNT ID field.

    • Token ID
      Enter the consumer key (client ID) from NetSuite.

    • Token secret
      Enter the consumer secret from NetSuite.

  3. Select CREATE.

  4. Select NEXT.

  5. Your NetSuite connection is tested to ensure we can access your NetSuite data using the authentication details entered.

    If this is successful, you see a confirmation message. Select NEXT.

    If an error message is displayed, select PREVIOUS, and double check the authentication details entered are correct, then try again.

If you continue to have issues, confirm that all the steps in Prepare your NetSuite environment for the Dotdigital integration have been completed correctly.


Next steps

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