Before you have enabled transactional email in Magento, you must ensure the functionality is enabled on your Dotdigital account. To check this, in Dotdigital, expand the User menu, select Settings, and you should see Transactional email in the right hand column.
If you don't have the feature enabled, contact your Customer Success representative.
If you have confirmed this is working and you have enabled transactional email within Magento, you should start seeing emails being reported within your Dotdigital account.
If the frequency of transactional emails is not significant on your site, then it is always worth testing some of the basic transactional emails yourself, such as registering for an account or submitting a forgotten password request.
I have the feature enabled in my Dotdigital account and in Magento but no transactional emails are showing and I'm not receiving my tests. What's wrong?
This could be due to one of the following reasons:
Your SMTP credentials are incorrect.
The port selected in your Transactional Emails settings is not allowed on your website's server. Test with an alternative port.
You may have another email extension conflicting with ours. Review and disable other extensions you may think could be causing an issue.