Transactional email must be enabled
To be able to use transactional emails in the connector, you must have Dotdigital's transactional email service enabled on your account. If you need help with this, contact your Customer Success representative.
With the Dotdigital for Magento connector, you can make use of Dotdigital's transactional email service to send, manage and track all of your transactional emails. By doing this, you benefit from Dotdigital's high deliverability rates and reporting and analytics tools.
Use Dotdigital's transactional email
The Magento integration uses the simple sending method of SMTP and is purely a delivery mechanism for all the transactional emails you already have set up in Magento under System > Transactional Emails. Dotdigital doesn't provide any ability to edit, manipulate or design any of your transactional emails.
By using Dotdigital's transactional email service, you benefit from not only improved deliverability of your transactional emails but also greater visibility and insight into the sends, opens and clicks for these communications.
Setup
After creating a transactional email user in Dotdigital, you must add the username and password to the connector's Transactional Emails section.
Once happy, select Save Config.
Before you start sending your transactional email, there are two more points to consider:
All transactional emails sent from Dotdigital must use a custom from address that's already been set up in your Dotdigital account. If the from address set up in Magento doesn't exist in Dotdigital then we alter the transactional email's from address to your account's default from address.
It's also important to have set the 'unknown mail forward' on the from addresses you use in Dotdigital to ensure that any replies to your transactional emails are forwarded on.