About active programs


An active program is one which is actively running; it's enrolling contacts and sending emails according to its rules. It can't be edited or deleted.

However, enrolment can be disabled and resumed for an active program, plus it can be viewed, copied, and/or deactivated.

An active program will state that it's active in the information message at the top of the program builder canvas.


Disabling and resuming enrolments

You can turn off enrolments for a program without having to deactivate it. This will let contacts who are already enrolled to continue to progress through it; your program just won't enrol any more contacts.

Contact enrolment priority

If a contact is directly enroled into a program through pages and forms, an address book, from another program, or by an API, these direct enrolments take priority over the Disable contact enrolment option.

You can also resume enrolments after having disabled them.

To disable enrolment for a program, click on Utilities > Disable contact enrolment.


With immediate effect, this will disable enrolments - and the information message will change to confirm this.


To resume enrolments, go to Utilities > Enable contact enrolment.



To view an active program, click on it in the My programs screen.


To copy an active program, click on the Copy icon on the My programs screen. This creates an editable draft version of the program in the My programs list. This is particularly useful when wanting to make a brand new program based on a similar structure, meaning you don't have to recreate it from scratch.


To deactivate a program, click on Deactivate this program.


If the program has ever enrolled any contacts it will change to a Deactivated state. If it has never enrolled any contacts, it will revert to a Draft state.

Active programs limit

There's an active programs limit of 50 that you can have running at any one time on your account. You are warned of this limit when you're within five of it. Upon reaching the maximum program limit, a message informs you that you need to deactivate one or more programs before you can activate a new one.

Ask your account manager (or contact us) if you require additional active program allowances.

Did you find this article helpful?

Can we help?

Thanks for using Engagement Cloud. If you need more help or support, then contact our support team.