Securing your account with two-factor authentication


To increase security by adding an extra level of identification for your account, you can enable two-factor authentication.

Two-factor authentication

Two-factor authentication is a method of computer access that requires an extra layer of security, with two items of security information needed to access a system or a feature. For our email marketing platform, authentication is by SMS in addition to normal login credentials.

When two-factor authentication is enabled, a user will be sent an authentication code by SMS if they try to:

  • Log in to your account from a device or a browser that has not been used before
  • Export contact data

Before you start

You must be an account owner to set up two-factor authorisation in Engagement Cloud.  

Logging in with two-factor authentication

  • Go to the login page as usual
  • Enter your email address and password

On successfully entering your email address and password, you will be shown an input box for an authentication code. The authentication code will be sent to your registered mobile phone number.

  • Enter the authentication code

You will then be granted access to the system.

This will also happen when trying to export contact data.

Setting up two-factor authentication

Go to settings in the bottom left corner of the screen to produce the settings menu and select Account. Next, click on the Account settings tab and scroll down to the 'Security' section near the foot of the page.


Enter the mobile number that's already on record for the account, or change it if you want the two-factor authentication SMS to be sent to a different mobile number.

Two-factor authentication can't be enabled without a valid mobile number. On entering, or changing, the number and clicking Save settings, we'll send an SMS to confirm the change.

You'll also need to enter valid mobile numbers for all users belonging to the account, so make sure you have these to hand. A window will appear in which to enter them. Once done, click Save.

After enabling the security measure, click Save settings at the foot of the page to confirm the changes.

Please note

To disable this feature you'll need to contact support.
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