Manage your account settings

Access and manage administrative tasks for your account.

Laura Russell avatar
Written by Laura Russell
Updated over a week ago

The Account settings page allows you to access settings for the following account areas:

  • Localisation

  • Customer service address

  • Email regulatory settings

  • Unsubscribe and preference centre settings

  • Features

  • Security

Access account settings

To access your general account settings:

  1. Expand the User menu in the bottom left and select Settings.

  2. Go to General > Account settings.


You can change the language, time zone, and default encoding of your account.

Changing your localisation language changes the language, default currency symbol, and the format of dates.

Currently, the following languages are fully supported:

  • German (Germany)

  • English (United Kingdom)

  • English (United States)

  • Spanish (Spain)

  • Spanish (Latin America)

  • French (France)

  • Italian (Italy)

  • Dutch (Netherlands)

  • Portuguese (Portugal)

  • Russian (Russia)

  • Japanese (Japan)

  • Thai (Thailand)

  • Korean (South Korea)

  • Malay (Malaysia)

  • Indonesian (Indonesia)

The account time updates to use the daylight saving time of the selected time zone.

You might want to change your Default encoding if you want to create emails in multiple languages and alphabets.

Customer service address

You can include an automatic customer service address in your emails using the $SENDERADDRESS$ placeholder. When a campaign containing this placeholder is sent, the address you enter here is displayed in the email campaign.

To add $SENDERADDRESS$ to email campaigns, select Data fields from EasyEditor's toolbar and then select Sender address from the side panel.

This is especially useful if you're based in the US, or are sending into US inboxes, and are therefore required to comply with CAN-SPAM regulations.

Having a clearly visible postal address for recipients to reply to is a legal necessity to comply with CAN-SPAM regulations.

Email regulatory settings

You can enforce different email regulatory settings settings on your account.

Enable double opt-in for email

You have three options for triggering automatic double opt-in confirmation emails to new contacts:

  • Do not enforce double opt-in
    New contacts are not sent an automatic double opt-in (DOI) confirmation email.

You can manually send a contact a DOI confirmation email by changing their opt-in type to Verified double. To learn more, check out Edit a contact's opt-in type.

  • Enforce double opt-in for signups from signup forms and some API methods only (default)
    New contacts signing up from a Dotdigital signup form are automatically sent a verified DOI confirmation email, as are contacts added individually through the API. New contacts coming through any other channel aren’t sent one, including contacts added in bulk through the API.

  • Enforce double opt-in for all signups, including bulk uploads
    All new contacts automatically get sent a DOI confirmation email, regardless of how they're created.

Using a sign up form from Surveys, pages and forms doesn’t trigger DOI emails unless you choose Enforce double opt-in for all signups, including bulk uploads.

Expire pending contacts after 30 days

Contact email addresses are added to your account in a Pending state when they have been sent a DOI confirmation email and have not yet confirmed their opt-in using the link provided. Enabling this setting automatically removes an email address from the Pending list 30 days after they were sent the DOI confirmation email.

Unsubscribe and preference centre settings

You can choose what happens when a contact selects Unsubscribe in an email campaign, and which preference centre is shown when a contact want to change their marketing preferences.

When a contact selects Unsubscribe, you can either show the preference centre - allowing contacts to adjust their personal information, and opt in and out of marketing preferences and lists - or show the default unsubscribe page.

You can also choose whether the preference centre shown is the default one, or a custom preference centre on a URL or on one of your Dotdigital pages. You can preview your chosen preference centre too.

When saving settings for a custom preference centre, you're asked to confirm it has a way for contacts to appropriately unsubscribe in a manner that fulfils your obligations under the appropriate regulations.

Show the preference centre when a contact unsubscribes

The preference centre allows contacts to adjust their personal information, or opt in and out of lists, when they go to unsubscribe. Not having this enabled just shows the basic Unsubscribe page instead.


There are a number of features you can enable by selecting the appropriate check box.

The list includes some permanent features, and may occasionally display varying beta features that you might want to try out. When beta features are released with a standard upgrade of the platform, they become available for enablement in this section.

The permanent features that can be enabled and disabled are:

  • Include attachments in forwarded replies
    In order to protect you from any potential threats, campaign replies forwarded with attachments are, by default, removed. You can allow them by enabling this feature.

  • Enable send throttling
    Enable this feature to allow the sending of a large campaign to be spread over a longer period of time, rather than send at our default large send speed.

  • Enable contact scoring
    Contact scoring allows contacts to be scored based on their engagement and the data you hold on them. When enabled, Contact scoring is available to your account's users in the Contacts area of the Settings menu.

  • Display account time in header
    Enable this setting to display a clock for your time zone in the top left hand corner of the application header. This is useful if you have users in a different time zone to you, as the same clock displays for them too and everyone will be able to see and reference the time as set in your account.

  • Suppress SMS contacts that have hard bounced
    When enabled, this setting means that any mobile number which hard bounces when you send an SMS to it is added to the account suppression list.

  • Filter non-human engagements and interactions from email reports
    Some email security software can inflate engagement metrics in your reporting. Enabling this feature can help to filter out these engagements.

  • Enable AMP support for your email campaigns
    Enable the use of Accelerated Mobile Pages (AMP) components in your email campaigns.
    Use clicks as the primary metric
    Use click data instead of open data as the primary metric to power certain account features.


You can enable two-factor authentication for your account by selecting the check box.

Save changes

If you make any changes to your Account settings, you must select SAVE SETTINGS at the bottom of the page to confirm.

Did this answer your question?