Change the account owner email address

Learn to transfer ownership of your account to a new email address.

Overview

All accounts have one account owner and zero or more users. The account owner has overall admin rights on the account. In this article, we'll show you how to transfer ownership of your account.

Before you start

Things you need to know:

  • The email address that you want to use as the new account owner must already exist as a user on the account.

    If you need to create a new user, check out the Add a user article.

  • The ownership of an account can only be changed by the current account owner or a managed user with the Can manage account permission enabled.

    To learn more about user access and permissions, check out Restrict and grant user access permissions.

  • After you change the account owner, the previous owner of the account no longer has admin rights.

Transfer account ownership

You can only transfer account ownership to an existing user. How you transfer ownership depends on the level of account you are working in:

For top level accounts

  1. Go to Settings (⋮) > Your team.
    Your_team.PNG
  2. Select the Accounts tab.
  3. Select the check box next to the account owner you'd like to transfer ownership from.
  4. Expand the More actions drop-down menu and select Change account owner.
  5. Under Transfer account ownership, expand the Transferring to drop-down menu and choose the user you want to transfer ownership to.
    transfer-ownership.jpg
  6. Enter your password.
  7. Select Transfer ownership now.

We email both you and the new account owner to confirm the changes.

For secondary level accounts

  1. Go to Settings (⋮) > Access.
    Access__child_account_.PNG
  2. On the Access tab, select the check box next to the user you'd like to transfer ownership to.
  3. Expand the More actions drop-down menu and select Make account holder.
  4. Under Transfer account ownership, enter your password.
  5. Select Transfer ownership now.

We email both you and the new account owner to confirm the changes.

The current account owner is unavailable

If you need to change the account owner and

  • you no longer have access to the current account owner's log in – for example, if they've left your organisation
  • there are no users on the account with the Can manage account permission enabled

then we advise speaking to your IT team about accessing the mailbox of the current account holder (if it's still active), or by adding the current account owner’s email address as a secondary SMTP address to another active account. In doing this, you can follow the steps below to gain access to the current account owner log in:

  1. Request a password reset email. To do this, select Forgotten password? on the login page.
  2. Enter the account owner's email address
  3. Select Continue.
  4. We then send the password reset email to the account owner's inbox, which you'll need to be able to access through one of the above mentioned methods. Use the link in the email to reset the password for the account owner email address.
Did you find this article helpful?

Can we help?

Thanks for using Dotdigital. If you need more help or support, then contact our support team.