Deleting an SMS campaign

Mistakes: they happen! That's why we offer you the option to delete - and undelete - an SMS campaign.

Deleting an SMS campaign

To clean up your My SMS campaigns area, follow these steps:

  1. Go to the SMS icon in Engagement Cloud.
  2.  Choose the check boxes that are next to the campaigns you want to delete. To delete all campaigns, select the check box next to the Name heading.
  3. Click the Delete button.
  4. Click either Delete or Cancel.

Recovering a deleted SMS campaign

Sometimes you delete things by accident, and why would SMS campaigns be an exception? No worries, though! You can retrieve a deleted SMS campaign by following these steps:

  1. Click the person-and-cog icon in Engagement Cloud.

    SMS_person_and_cog.jpg
  2. Click Recycle bin.
  3. Click the check boxes that are next to the campaigns you want to recover. To recover all campaigns, select the check box that's next to the Item heading.

    SMS_selectRecycle_campaign.jpg
  4. Click Recover and then Confirm. If you've changed your mind, click Cancel.
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