Mistakes: they happen! That's why we offer you the option to delete - and undelete - an SMS campaign.
Deleting an SMS campaign
To clean up your My SMS campaigns area, follow these steps:
- Go to the SMS icon in Engagement Cloud.
- Choose the check boxes that are next to the campaigns you want to delete. To delete all campaigns, select the check box next to the Name heading.
- Click the Delete button.
- Click either Delete or Cancel.
Recovering a deleted SMS campaign
Sometimes you delete things by accident, and why would SMS campaigns be an exception? No worries, though! You can retrieve a deleted SMS campaign by following these steps:
- Click the person-and-cog icon in Engagement Cloud.
- Click Recycle bin.
- Click the check boxes that are next to the campaigns you want to recover. To recover all campaigns, select the check box that's next to the Item heading.
- Click Recover and then Confirm. If you've changed your mind, click Cancel.