Read and reply to a chat session

Learn to read and reply to your chat messages.


Chat has been designed to be intuitive and easy to use. From the Chat interface, you have everything you need to connect with your visitors and give them the help and support they need.


Reading and replying to chats

To read and reply to Chat messages:

  1. On the chat interface, click the chat session you want to read – this opens the chat window.
  2. To reply, enter your message into the Type message box.
  3. Click Send.

That's it. Your website visitor sees your response in the chat widget on your website. All you have to do now is wait for them to reply.

See also

Did you find this article helpful?

Can we help?

Thanks for using Dotdigital. If you need more help or support, then contact our support team.