Customise the chat widget

Learn to customise your Chat widget and match it to your brand.

Overview

The Chat widget sits on your website, so you want it to look good. Use our customisation settings to make your Chat widget look the part.

Customise the chat widget 

To customise the look of your chat widget:

  1. Go to Chat > Settings, and select the Widget tab.customise-widget.PNG
  2. Under Color picker, you can choose the colours of your chat widget. Get creative or use your brand's colour scheme. It's up to you.

    The colour picker uses hex colour codes. Enter your hex colour code or select the box to open the visual colour selector.

    You can edit the following colours:
    • Main colour
      The colour of the top bar, visitor speech bubbles, and send button. Enter a hex code or use the visual selector.
    • Text colour
      Use White text if you have a dark main colour and Dark text with a light main colour.
    • Support colour
      The colour of the agent speech bubbles and the reply text box. Enter a hex code or select to use the visual selector.
    • Text colour
      Use White text if you have a dark support colour and Dark text with a light support colour.colour-picker.PNG
  3. Under Animation, choose a theme.
    Themes are little animations to make your widget stand out. You can select a different theme for both new visitors and returning visitors.

    There are three theme variations:
    1. Basic
      No animation
    2. Bounce
      A bouncing animation
    3. Sonar
      A pulsating, colour changing animation
      Select Basic, Bounce, or Sonar to select your theme.animation.PNG

      The chat widget theme selector

  4. Select Save and generate code to finish customising.

Next steps

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