Set your automated messages

Learn to set up automated messages for your Chat widget.

Overview 

Automated messages are messages automatically sent to your chat users at various points throughout the chat timeline. 

We have three automated message options:

• Welcome message
• End of chat message
• Out of hours message

Before you start

You must be a Chat admin to create and edit automated messages. 

To learn more, check out Roles and permissions of Chat

Set your Welcome message

We automatically send the welcome message to your visitors when they start a chat session.

To create a welcome message:

1. Go to Chat > Settings > Chat team.
2. Under Automated messages > Welcome message, select Enable.
3. Enter your message in the box labelled enter welcome message here.
4. Select Save.

Set your End of chat message

We automatically send the end of chat message to your visitors at the end of a chat session.

To create an end of chat message:

1. Go to Chat > Settings.
2. Select your team name tab.
3. Under Automated messages > End of chat message, select Enable.
4. Enter your message in the box labelled enter end of chat message here.
5. Select Save.

Set your Out of hours message

We automatically send the out of hours message to your visitors when they try to start a chat session out of your working hours.

To create an out of hours message:

1. Go to Chat > Settings > Chat team.
2. Select your team name tab.
3. Under Out-of-hours > Enable Out-of-hours, expand the drop-down menu and choose your out-of-hours settings.
   

   If you need help, check out the article Set your team working hours.

4. Enter your message in the box labelled enter out of hours message here.
5. Select Save.