We have three automated message options:
Before you start
Things you need to know:
You must be a Chat admin to create and edit automated messages. Learn more in Roles and permissions of Chat
Set your Welcome message
We automatically send the welcome message to your visitors when they start a chat session.
To create a welcome message:
Expand the User menu, then go to Settings > Chat > Settings.
Select the chat team you want to set up a welcome message for.
Under the header Automated messages > At start of chat, for Send a welcome message, select Enable.
In the Message box, enter your message.
Select Save.
Set your End of chat message
We automatically send the end of chat message to your visitors at the end of a chat session.
To create an end of chat message:
Expand the User menu, then go to Settings > Chat > Settings.
Select the chat team you want to set up a message for.
Under the header Automated messages > At end of chat, for End of chat message, select Enable.
In the Message box, enter your message.
Select Save.
Set your Out of hours message
We automatically send the out of hours message to your visitors when they try to start a chat session out of your working hours.
To create an out of hours message:
Expand the User menu, then go to Settings > Chat > Settings.
Select the chat team you want to set up a message for.
Under Out-of-hours > Enable Out-of-hours, expand the drop-down menu and choose your out-of-hours settings.
In the Out-of-hours message box, enter your message.
Select Save.
Learn more in Set your team working hours.