By Gareth1 author8 articles
Edit your team nameEdit the name of your Chat team to reflect your identity or desired team dynamics.
Set your automated messagesAutomated messages are messages automatically sent to your chat users at various points throughout the chat timeline.
Set team out-of-hoursLet your visitors know when you're not online.
Add a team picture in ChatYour team picture represents your team in Chat and is visible to your customers – so make sure it's a good one!
Add agents to your teamWith your Chat team ready to go, it's now time to add agents to get things going.
Remove agents from your teamWhen your Chat team has grown too large, or members have moved to other roles, you might need to start removing some agents from the team.
Add Chat teamsAdding multiple teams to Chat lets you create your teams based on different roles.
Delete a Chat teamDelete any additional Chat teams added to your account that you no longer need.