Send a file in a chat

Learn to send a file to your customers from within a chat session.

Overview

You can send files to your customers directly from within a chat session in Engagement Cloud.

Supported file types

You can send these file types in a chat session:

png,jpg,gif,bmp, mp3,mp4, txt,html, pdf,docx,pptx,xlsx,ics,epub,rtf,doc-xls-pps

Sending files in a chat

To send files to your Chat users:

  1. On the chat interface, select the chat session you want to reply to – this opens the chat window.
  2. Select the paperclip icon.
  3. In the popup file window, choose the file you want to send and select open. You'll now see the attachment above the message box. If you selected the wrong file, select the trashcan icon and start again.
  4. Select Send.

See also

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