Learn to send a file to your customers from within a chat session.
You can send files to your customers directly from within a chat session in Engagement Cloud.
Supported file types
You can send these file types in a chat session:
Sending files in a chat
To send files to your Chat users:
- On the chat interface, select the chat session you want to reply to – this opens the chat window.
- Select the paperclip icon.
- In the popup file window, choose the file you want to send and select open. You'll now see the attachment above the message box. If you selected the wrong file, select the trashcan icon and start again.
- Select Send.