Send an image in a chat

Learn to send an image to your customers from within a chat session.

Overview

You can send images to your customers directly from within a chat session in Engagement Cloud.

Supported image types

You can send png,jpg,gif,bmp image types in a chat session.

Sending an image in a chat

To send images to your Chat users:

  1. On the chat interface, select the chat session you want to reply to – this opens the chat window.
  2. Select the image icon.
  3. In the popup file window, select the image you want to send and select open. You'll now see the image above the message box. If you selected the wrong image, select the trashcan icon and start again.
  4. Select Send.

See also

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