Learn how to recover and remove data from the recycle bin in your Dotdigital account.
Overview
When you delete some items in Dotdigital, they go into a 30 day recycle bin.
From the recycle bin, you can either restore or permanently delete any data already in the recycle bin before the 30-day limit is up. If you don't take any action, after 30-days we automatically delete the data in the recycle bin permanently.
Items put in the recycle bin
When deleted, these items go to the recycle bin:
- Standard and Triggered campaigns
- SMS campaigns
- Contacts
- Programs
Items not put in the recycle bin
You must be very careful when deleting these items as they do not go to the recycle bin after deletion:
- Insight data
- Folders
- Segments
- Address books
- SMS contacts
- Pages created from the Pages and forms feature
- Surveys created from the Surveys and forms feature
This feature has been retired but you may still have Surveys that were previously built using the feature inside your account.
- Settings
- Marketing preferences
- Contact scoring rules
- Scheduled tasks
Accessing the recycle bin
To access the recycle bin, your user account must have Can manage account permission.
To learn more about user permissions, check out the Restrict and grant user access permissions article.
Getting to the recycle bin
To get to the recycle bin:
- Log in to your Dotdigital account.
- Select Settings from the left navigation.
- From the settings menu, select Recycle bin.
Recovering a deleted item
To recover an item from the recycle bin:
- Go to Settings > Recycle bin.
- Find the item you want to recover and select the check box.
- Select Recover.
Recovering all deleted items
To recover all items from the recycle bin:
1. Go to Settings > Recycle bin.
2. From the More actions drop-down menu, select Recover all.
Recovering campaigns
When recovering a single deleted campaign, we ask you to choose which folder you'd like to put the recovered campaign into. However, when you're recovering more than one campaign at the same time, you do not have this option.
Recovering contacts
Recovered contacts always go into the All contacts area, from there you can manually add them to any address books.
Permanently remove a deleted item
To permanently remove an item:
1. Go to Settings > Recycle bin.
2. Find the item you want to remove and select the check box.
3. Select Permanently remove.
Permanently remove all deleted items
To remove all items from the recycle bin:
1. Go to Settings > Recycle bin.
2. From the More actions drop-down menu, select Empty recycle bin.