Learn how to top-up and use the premium messaging wallet for SMS and WhatsApp messaging.
Overview
Use the premium messaging wallet to send premium SMS and Whatsapp messages with greater convenience and better rates. With the premium messaging wallet, you can make a one-time monetary payment to the wallet and then send your campaigns. This lets you lock in a better send rate cost for your SMS and WhatsApp sends. You can also add money to your wallet at any time, and the send costs are deducted from your wallet balance as you send your campaigns.
Before you start
You must be a pay-as-you-go customer to use the premium messaging wallet.
To learn more about pay-as-you-go, check out Understand SMS pay-as-you-go and spend limit.
Top-up your premium messaging wallet
To top-up your premium messaging wallet, contact sales, your account manager, or customer success manager to complete an order form.
Track your wallet spending
To track how much you spend from your premium messaging wallet, go to Settings > Account > Usage. In the Premium messaging wallet area, you can see the current standing of your wallet:
- Current wallet balance
The introduction sentence where you can see the current total amount in your wallet. If this amount reaches 0.00, you are invoiced for any additional sends after this. - Type
The name of the type of transaction. For example, Wallet top up. - Amount
The original monetary top-up amount. This amount doesn’t change as you spend. - Days until expiry
The number of days until your wallet top-up amount expires. - Expiry date
The date when the wallet top-up amount expires.
Expiry of monetary wallet credit
Premium messaging wallet top-ups last for one year from the date of purchase.
Understand your invoice
As you send premium SMS campaigns, your invoice keeps track of the cost that’s deducted from your premium messaging wallet and the overall total in the SMS segments area. If you go over your premium wallet top-up amount, these charges also include pay-as-you-go sends. Your invoice also shows more details about your premium SMS sends:
- Account
Account holder that sent the messages. - Country
The country the message was sent to. - Quantity
The number of campaign sends and at what cost. - Effective from
The effective from date when the rate last changed for the country you are sending to. - Cost
The total cost of the send. - SMS segments cost
The total cost of SMS segments. - Premium message wallet deductions
Monetary amount that was deducted from your premium messaging wallet. - SMS segments subtotal ex tax
The subtotal, excluding tax, of the SMS segments.
