Transactional SMS sends can be used for non-promotional messaging that notifies your customers about different transactional events such as:

New order confirmations
Order updates
New shipments
Shipment updates
New credit memos

We provide templates for each of these transaction types, but you can also re-create these in your own words, and you can use any of the available variables for each transactional SMS notification template.

Enabling transactional SMS notifications does not affect your transactional email notifications. Your customers receive both the regular email notification and the SMS message.

Before you start

Things you need to know:

This feature is only available for Adobe Commerce version 2.3+ and the Adobe Commerce for Dotdigital extension version 4.10.0+.
You must have SMS pay-as-you-go enabled to use this feature.
Learn more about how to enable SMS pay-as-you-go in Understand SMS pay-as-you-go and spend limit.
You must enable the Dotdigital SMS module in Adobe Commerce: composer require dotmailer/dotmailer-magento2-extension-sms
Transactional SMS sends through Adobe Commerce bypass any SMS suppressions in the account.

Set up transactional SMS notifications

Go to Stores > Settings > Configuration > DOTDIGITAL > Transactional SMS.
Go to the Transactional SMS Settings area to enable and manage your SMS notifications:
1. Expand the Enabled drop-down menu and select Yes to enable SMS notifications.
  You can select Click here for status to go to the SMS Sends Report area in Adobe Commerce.
2. Expand the Enable mobile phone validation drop-down menu and choose Yes or No to enable or disable mobile phone number validation when a customer checks out.
  Validation is recommended to prevent send failures due to invalid phone numbers.
3. Expand the Select default SMS From name drop-down menu and choose from the available options.
  - Shared pool number
  - Alphanumeric from name,
  - any dedicated number or short code from your Dotdigital account.
    If available.
    
    If you selected Alphanumeric from name, enter your custom from name in the input field below.
4. Select Edit SMS settings to manage your SMS settings in Dotdigital.
In the SMS Templates area, go to the template you want to enable, expand the Enabled drop-down menu and select Yes.
In the Message box, enter the message that appears to your customers when it’s triggered.
You can use our suggested transactional SMS templates if you prefer.
Select Save Config.

Transactional SMS variables

Transactional SMS variables vary for each message.

Variable limitations

These variables are specifically for transactional SMS notifications and aren't pulling data from Magento 2 attributes or Dotdigital data fields. Only a limited number of variables are for use in your templates.

To see which variables are available for each template, hover over the question mark icon next to each SMS Message box.

Transactional SMS variables that you can use:

Variable	Description of variable
`{{ first_name }}`	Returns the first name of the customer.
`{{ last_name }}`	Returns the last name of the customer.
`{{ email }}`	Returns the email of the customer.
`{{ store_name }}`	Returns your store name.
`{{ order_id }}`	Returns the order ID.
`{{ order_status }}`	Returns the status of the order. For example, cancelled or on hold.
`{{ tracking_carrier }}`	Returns the name of the tracking company. For example, FedEx or DHL. Only available for New Shipment and Shipment Update notifications.
`{{ tracking_number }}`	Returns the tracking number. Only available for New Shipment and Shipment Update notifications.
`{{ refund_amount }}`	Returns the amount that is refunded to the customer. Only available for New Credit Memo notifications.

Transactional SMS templates

New Order Confirmation
Used for any new order confirmations.

Thanks {{ first_name }}, your order has been placed on {{ store_name }}. We'll notify you when it ships. View order {{ order_id }}

Order Update
Used for orders that are cancelled or on hold.

{{ first_name }}, your order {{ order_id }} has been updated with a status: {{ order_status }}. View order {{ order_id }}

New Shipment
Used for any new shipment notifications.

Great news, your order from {{ store_name }} has been shipped. {{ tracking_carrier }} tracking number: {{ tracking_number }}

Shipment Update
Used to update the shipping status of an order.

{{ first_name }}, the recent shipment of order {{ order_id }} has been updated. {{ tracking_carrier }} tracking number: {{ tracking_number }}

New Credit Memo
Used to notify customers about order refunds.

{{first_name}}, your order {{ order_id }} from {{ store_name }} has been refunded for {{ refund_amount }}

Reporting for transactional SMS notifications

To find transactional SMS notification reporting in Adobe Commerce, go to REPORTS > Customer Engagement > SMS Sends, or go to the Transactional SMS Settings area and select Click here for status.

In the SMS Sends Report area, you can see single send details about each SMS notification:

Type
The type of SMS notification that was sent.
Order ID
The ID of the order.
Store
The store where the order came from.
Website
The Magento website where the order was placed.
Phone
The phone number of the customer that the SMS notification was sent to.
Customer Email
The email address of the customer.
Content
The content that makes up the notification message that was sent to the customer.
Status
The status of the SMS notification message. Can be Delivered, Pending, or Failed.
Created at
The date and time the SMS notification was created.
Sent at
The date and time the SMS notification was sent.
Message
The message that was sent to the customer.

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