Preview the chat widget

Learn to preview your chat widget from chat settings.

Overview

You can test the chat widget to see how it will look and behave for customers before deploying it to your site. This helps ensure the chat widget is customised the exact way you want before it is live on your site and anyone else can interact with it.

Before you start

Things you need to know:

Only admin accounts can access the chat widget settings.

To preview the chat widget:

Go to Chat > Settings > Chat settings > Widget.
Select Preview widget and then select the Chat icon to open the chat preview.
Use the text box and attachment icon to send test messages to yourself.