Chat feature tours

Learn about chat features with chat feature tours.


Chat feature tours shows you all chat features available on your account and how to use them.

View chat feature tours

To view chat feature tours:

  1. Go to Chat > Chats > Chat feature tours.
  2. Use the Features menu to filter the types of chat features displayed, by default it is set to show All features.


Use chat feature tours

To use chat feature tours:

  1. Select a feature from the list to open a tour.
  2. Pop-up tour messages give detailed information on how each feature works and links to helpful external content such as support articles and examples.
  3. Navigate through the tour by selecting Next or by following the on-screen instructions. You can exit the tour at any time by selecting X in the corner of the tour message.


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