View the connection status of Dotdigital for Magento 2

Learn how to check your connection status and find out what to do if you have connection problems.

Overview

Suppose you're having problems with your Dotdigital for Magento 2 connection or want to check everything is running smoothly. In that case, you can check the connection status and the Dotdigital account you’re connected to from inside your Magento 2 account.

View the connection status

To view your Dotdigital for Magento 2 connection status:

1. In Magento 2, go to Stores > Configuration.
2. Expand the Dotdigital side menu, then select Accounts.
3. Under Settings, you can see your connection status in the banner.
   

   The status tells you whether the connection is live or failing and which Dotdigital account you are connected to.

Troubleshooting

If you're experiencing problems with your connection, it could be because of the following reasons:

Reason	Solution
API credentials aren't valid	In Magento 2, go to Stores > Configuration. Expand the Dotdigital side menu, then select Accounts. Under Settings, check your API Username and API Password are correct. Select Save Config.
API password has changed in Dotdigital	In Magento 2, go to Stores > Configuration. Expand the Dotdigital side menu, then select Accounts. Under Settings, enter your new API Password. Select Save Config.
API user is disabled in Dotdigital	To learn how to enable an API user, check out the article Edit or delete an API user.
Dotdigital isn’t responding	The least likely scenario, but to be sure, check out our Status page for any ongoing issues.