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Use review requests in Magento Open Source and Adobe Commerce
Use review requests in Magento Open Source and Adobe Commerce

Trigger a review request campaign based on the order status in your store.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

The connector allows you to trigger a review request email based on a select delay period and order status type, after an order is placed. You can also configure other settings, too, like the option to include an anchor to external dynamic content links, which takes customers directly to your review form.

You can also integrate with Feefo - the global feedback engine. Learn more at

Before you start

Things you need to know:

1. Create a review email campaign

The first step is to create a triggered email campaign that contains an External Dynamic Content block containing your review Dynamic Content URL:

  1. In your Dotdigital account, create a triggered campaign.

  2. Insert an External dynamic content block into the campaign with EasyEditor.

  3. Select the External dynamic content block and select the Settings tab.

  4. Enter your Review Contents URL into the address field.

    • Your Review Contents URL can be found in your store account by going to Stores > Configuration > DOTDIGITAL > Dynamic Content > Reviews.

2. Enable and configure the review email settings

Next, you need to configure your review and email settings in your store account:

  1. In your store account, go to Stores > Configuration > DOTDIGITAL > Automation, and find the heading Review Settings.

  2. Expand the Enabled drop-down menu and select Yes.

  3. Expand the Allow review reminder emails for non-subscribed contacts drop-down menu, and choose Yes or No.

    If you select Yes, reminder emails are sent to non-subscribed contacts.

  4. Expand the Order Status drop-down menu, and select the order status type. Your selection determines what triggers an email to send to customers.

  5. Expand the Delay Period (Days) drop-down menu, select a delay period from one to 90. The review email is sent after the selected order status type occurs.

  6. Expand the Campaign to send drop-down menu, and select the campaign you created in your Dotdigital account.

  7. If your reviews are displayed on your product pages, expand the Link to product page drop-down menu, and select Yes.

  8. In the Reviews Anchor textbox, enter the anchor used on your product pages for reviews.

    This allows customers to select the external dynamic content links of purchased products in your review email, and they are taken to your review form.

  9. Select Save Config.

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