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Change your WhatsApp display name

Update how your business name appears to customers in WhatsApp.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated yesterday

Your WhatsApp display name is how your business appears to customers when they receive messages from you. To change it, you need to update the name in WhatsApp Manager and then re-register your number in Dotdigital.


Before you start

Things you need to know:

  • You must have access to both WhatsApp Manager and your Dotdigital account.

  • Display name changes require Meta approval, which can take up to 24 hours.

  • Your new display name must comply with Meta's display name guidelines.


1. Change your display name in WhatsApp Manager

  1. In WhatsApp Manager, go to Account tools > Phone numbers > Profile.

  2. Select Edit under Display name.

  3. Enter your new display name.

  4. Select Save.

Meta reviews your new display name and sends you a notification when it's approved.


2. Re-register your number in Dotdigital

When Meta approves your new display name, you must re-register your phone number in Dotdigital to update how your business appears to customers.

  1. In Dotdigital, go to Settings > WhatsApp > Manage connection.

  2. Select RE-REGISTER.

Your new display name now appears to customers when you send WhatsApp messages.


Troubleshooting

The previous display name still shows to customers

If customers continue to see your old display name after making changes, re-register your phone number in Dotdigital.

Display name rejected by Meta

If Meta rejects your display name, review their display name guidelines and update your name accordingly. Once Meta approves the new name, re-register your phone number in Dotdigital.

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