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Delete or recover an email campaign

De-clutter and rid yourself of old sent campaigns, or clear out drafted campaigns that never got sent.

Written by Gareth Burroughes

Delete a campaigns

  1. Go to Campaigns > Email.

  2. Select the Unsent or Sent tab to find the campaign you want to delete.

  3. Select the checkbox of the campaign. You can select multiple campaigns to delete.

  4. Select DELETE.

  5. Select DELETE again to confirm.

Deleting a sent campaign also deletes the campaign's reporting. However, a deleted campaign, and its reporting, can be recovered.


Recover a deleted email campaign

Before you start

Things you need to know:

  • In order to see the Recycle bin your user profile needs to have the Can manage account user permission enabled.

  • Items are stored in the Recycle bin for 30 days before they are permanently deleted.

Sometimes, there may be campaigns that you delete, but later realise you want to edit and re-use. Or, you might have mistakenly deleted a campaign that you never meant to. Don't panic - these can be recovered.

If a campaign is in the Recycle bin, you can recover it to the Campaigns area, as well as any reporting for the campaign, if there is any. Campaigns permanently deleted from the Recycle bin can't be recovered.

Campaign folders can't be restored, but the individual campaigns they contained remain accessible under All Campaigns.

  1. Expand the User menu, then go to Settings > General > Recycle bin.

  2. You see the campaigns (and other items) that you've deleted. Select the checkbox for the campaigns you want to retrieve, then select RECOVER.

    You can recover up to a maximum of 150 items in one go by expanding the Items per page drop-down and selecting 150, then using the select all checkbox.

  3. To recover everything currently in the Recycle bin, select MORE ACTIONS, then select Recover all. A window opens allowing you to confirm which item types you want to recover.

    Set the relevant item types to YES, then select RECOVER ALL. You see a summary of items to be restored. Select RECOVER ALL again to confirm.

  4. You're prompted to confirm the recovery, and, if you're restoring a single campaign, you can select which folder you'd like to place the recovered campaign into by expanding the Campaign location drop-down menu and selecting a folder. Select RECOVER to proceed.
    Items aren't automatically recovered to the original folder they were in.

Recovered unsent campaigns

A recovered unsent campaign displays the campaign setup screen. You can then edit these settings and continue to edit the content of the campaign or save the campaign, in the normal way.

Recovered sent campaigns

A recovered sent campaign is reinstated in the Sent tab under Campaigns > Email, in the folder specified. Its reporting is also recovered and available to view as normal.

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